1. ACCOMMODATION SERVICES

1.1 Hosts International Ltd agrees to accommodate on request the students over the age of sixteen in family home-stays to the best of their ability.
1.2 Clients will submit all requests for accommodation in writing on a designated booking request form.
1.3 Hosts International Ltd will confirm all bookings to the client within 24 to 48 hours if possible.
1.4 Hosts International Ltd confirms that every host family on their books has been visited by one of its representatives and that the accommodation meets British Council and ARELS recommended standards.
1.5 Hosts International Ltd will offer a student accommodation on a Booking Confirmation Form. If the student is satisfied with the accommodation offered, an invoice will be presented. Payment of the invoice signifies the student's acceptance of the accommodation offered and seals the business transaction.
1.6 Hosts International Ltd will accept bookings within 48 hours of the intended arrival date but must have payment on a credit card beforehand of a minimum of one week's accommodation fees.

2. MOVEMENT OF STUDENTS

2.1 Hosts International Ltd reserves the right to move a student from his/her accommodation or refuse to accommodate any student should we find his/her behaviour unacceptable.
2.2 Should any student not be satisfied with his/her accommodation, Hosts International Ltd will relocate the student to a similar standard accommodation. In this case, a one-week notice period should be given to the family.
2.3 If a student decides to move out of a family into his/her own accommodation, the student must give two weeks notice of departure. In the event of no notice being given, the student will be charged for two weeks of accommodation in lieu of notice.
2.4 If the family decides that they want the student to leave, they too must give the student a two week's notice.

3. AIRPORT TRANSFER SERVICES

3.1 All requests for airport transfers must be made in writing giving full flight details. Hosts International Ltd will not accept responsibility where incorrect information has been provided. Hosts International Ltd will seek to recover all costs arising where incorrect information has been provided.
3.2 Hosts International Ltd will charge for all "no-show" bookings except where Hosts International Ltd is clearly at fault for non-collection of the student.
3.3 Hosts International Ltd undertakes that all its drivers will be familiar with its guidelines on meeting and collecting students at airports.
3.4 Hosts International Ltd depends on accurate flight details being supplied. Although Hosts International Ltd checks all flight arrival times, if we are unable to collect the student due to an incorrect flight number then we will invoice the transfer at the full rate.

4. ACCOUNTS RECEIVABLE

4.1 Hosts International Ltd will submit an invoice for every student accommodated at the rates published in its price list only.
4.2 Clients must undertake to settle each invoice by its respective due date at the latest. [The due date appears at the bottom of each invoice and is calculated as the latter of the date of the invoice or first day of the accommodation provided].In the case of overseas students, payment must be made for the full invoice value in advance to secure the reservation.
4.3 In the event of a student leaving his/her accommodation early, Hosts International Ltd will issue a credit note to cover any "unused" accommodation (after taking into account any notice of cancellation where applicable).
4.4 If a student accepts and pays for an accommodation and then fails to arrive at the accommodation, the student will be liable for one week of accommodation in lieu of notice.
4.5 All refunds are given at the discretion of the management.

5. GENERAL

5.1 Whilst every effort is made to ensure all students and host families are responsible, Hosts International Ltd can accept no responsibility for the students in so far as is required by the terms contained herein.

6. GROUP SERVICES  

6.1 A 50% deposit of the total invoice should be made within one week's of the confirmation of the group contract. The balance is payable one week prior to the group's arrival date or on the date of arrival at the latest.
6.2 Cancellation received two weeks prior to the scheduled arrival date will not incur only a £100.00 administration fee for work done. Any cancellations received in a period less than two weeks before arrival will incur a one-week cancellation fee for the accommodation and full payment for any cultural activities booked. Where the accommodation is for a period less than seven days, the cancellation fee will be the amount in full for the period of stay.

7. CANCELLATION POLICY

7.1 Once a booking has been confirmed, if a cancellation is received with more than seven working days notice, the client is liable to pay a £25.00 administration fee for work carried out. If cancellation is received under seven working days, the client is liable to pay one full week's accommodation costs in lieu of the notice period and the £25.00 administration charge.